Privacy Policy

Last updated: April 3, 2025

Thriftys is the data controller for the processing of personal data described in this privacy policy. In this policy, we explain what types of personal data we collect and how we process them. This policy applies to: https://www.thriftys.se/

Personal Data We Collect and Process

We process the following categories of personal data:

Basic information: name, date of birth
Contact information: address, phone number, email address
Account and profile info: settings, preferences
Payment information: transaction history, payment methods
Customer history and engagement: order and delivery info, shopping cart behavior, discount codes, loyalty program details, active and past products/services, frequency of use, and product status
Customer activity: usage and interaction logs from our app, website, or emails, plus technical data about your devices
Cookies: see our cookie policy here: https://thriftys.se/cookies-policy

How We Use Personal Data

Service Delivery / Contract Fulfillment

We use your data to fulfill our agreements with you, such as when you order a product or service. The legal basis is that processing is necessary to perform a contract.

Customer Relationship Management

We process your data to manage our relationship with you — customer support, handling complaints, troubleshooting your account, etc. The legal basis is contract performance.

Analytics, Business Development & Improvements

We continuously analyze customer data to improve our services and products. The legal basis for this is our legitimate interest.

Personalized User Experience

We tailor your experience and communication based on your relationship with us. This is based on our legitimate interest.

Sales & Marketing

We use your data to send marketing emails and promote products/services. This is based on legitimate interest. You can opt out of certain marketing at any time. We may also request consent for profiling to personalize offers and messaging.

System Monitoring & Debugging

We monitor our systems to detect issues and bugs. Some monitoring involves storing or processing personal data, based on our legitimate interest.

Security & Fraud Prevention

We process personal data to protect against fraud, abuse, and crime. This is based on our legitimate interest.

Compliance with Legal Obligations

In some cases, we’re legally required to store or process data — for example, sales records for accounting. The legal basis is legal obligation.

Your Rights

To exercise your rights, contact us at: info@thriftys.se

Right to access: You may request a copy of all personal data we hold about you.
Right to rectification: You may ask us to correct or complete inaccurate or misleading info.
Right to deletion: You may request deletion of your data at any time, unless we are legally obligated to keep it.
Right to restrict processing: In some cases, you may ask us to limit how we process your data.
Right to object: You may object to processing based on legitimate interests.
Right to data portability: You can request your data in a machine-readable format.

Complaints

If you believe we are mishandling your data, you can file a complaint. We encourage you to contact us first via the existing communication channel, or you may contact the Swedish Data Protection Authority.